Refund & Returns Policy – Petx Lab
We want you to be satisfied with your purchase.
Return Eligibility
Returns may be accepted within 14 days of delivery if:
- Item is unused and in original packaging
- Product is damaged during delivery
- Wrong item was received
Non-Returnable Items
The following may not be eligible for return:
- Opened or used products
- Clearance or final sale items
- Personalized items
Refund Process
Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos.